Answer: Yes, you can cancel or modify a pre-order anytime before the item enters the shipping phase. Once the product has been dispatched from our supplier, standard cancellation policies apply. Contact info@novleot.com with your Order ID for assistance.

Explanation: Sets a clear boundary for pre-order cancellations to prevent inventory issues once items are in transit.

Answer: Pre-ordering allows you to reserve upcoming products or restocks before they are officially in stock. Full or partial payment is processed when you place the order, and your item will ship automatically as soon as it arrives at our warehouse.

Explanation: Clarifies the concept of pre-orders to manage expectations around payment timing and delivery delays.

Answer: You can modify or cancel your order within 24 hours of placing it, provided it has not been dispatched. Please reach out immediately to our customer support team via phone at +880 1351-364697 or email info@novleot.com with your Order ID.

Explanation: Clearly defines the cancellation window (within 1 day/dispatch) to prevent operational friction after shipping.

Answer: Browsing and buying at Novleot is simple! Select your desired products, choose your size/color (if applicable), and click Add to Cart. Once you're ready, click on your cart and proceed to Checkout. Enter your delivery details, select your preferred payment method, and click Place Order to confirm.

Explanation: Gives customers a step-by-step path to purchase, reducing cart abandonment for first-time shoppers.

Answer: No, you can check out as a guest! However, creating a free Novleot account allows you to track your orders faster, save delivery addresses, view order history, and access exclusive promotions.

Explanation: Eliminates friction for casual buyers while highlighting the incentive of registering an account.

Answer: Once your order is dispatched, you will receive an SMS and email notification containing your courier tracking number. You can also log into your account and visit the Track Order page to check real-time delivery status.

Explanation: Reassures customers by explaining active notification triggers (SMS/Email) alongside self-serve account tracking.

Answer: Delivery typically takes 2–3 business days inside Chittagong and Dhaka, and 3–5 business days for nationwide deliveries across Bangladesh. Express shipping options are also available at checkout.

Explanation: Sets realistic expectations based on regional delivery timelines.

Answer: We offer Standard Home Delivery across Bangladesh through verified courier partners, as well as Express Delivery in major metropolitan areas. Free shipping promotion details are displayed at checkout when available.

Explanation: Explains available logistics options without overwhelming the shopper with backend courier detail.

Answer: Currently, Novleot ships exclusively within Bangladesh. We are actively working to support international delivery for selected fashion and lifestyle categories in the future.

Explanation: Directly states geographic coverage to prevent international order mistakes while maintaining brand growth potential.

Answer: We accept Cash on Delivery (COD) nationwide, Mobile Financial Services (bKash, Nagad, Rocket), and major debit/credit cards (Visa, Mastercard) through our secure payment gateway.

Explanation: Covers local Bangladeshi payment options (MFS + COD) to maximize checkout conversion rates.

Answer: Yes, 100%. Novleot uses SSL encryption to safeguard all transaction and customer data. We partner with verified payment gateways and trusted sellers, and we never store your personal financial details on our servers.

Explanation: Addresses security anxieties by confirming SSL technology, partner safety, and customer data privacy.

Answer: If your item is damaged, defective, or incorrect upon delivery, you can request a return within 7 days of receipt. Simply ensure the item is unused with original tags intact, and submit a request via your account or contact our team at info@novleot.com.

Explanation: Outlines condition standards and timeframe to prevent ineligible return requests.